Refunds/Exchanges/Returns

100% Satisfaction Guaranteed!

As part of our commitment to customer service, South Texas Music Mart offers a money back guarantee.  If you are dissatisfied in any way, with a purchase from our website, you may return the item(s) for an exchange or refund within 30 days of purchase with receipt.  All items must be returned in their original condition.  Your receipt, manual, and all original packaging are required for an exchange or refund.  Please be advised that prior authorization is required on all returns.  Any returns sent to us without a return authorization cannot be accepted.  If returning an item(s), you must include all parts and pieces to be eligible for a refund.  Also, to ensure that your returns are received, please make sure to add insurance to your parcels through a preferred mail delivery service.

Non-Returnable Items

Copy-protected material such as sheet music, videos, software, sample libraries

Recording media and computers: cassettes, reels, DAT tapes, minidiscs, CDRs

Drumheads, drumsticks, cleaning and care products, rosin, tubes, strings

Reeds, harmonicas, pitch pipes, earplugs and other in-ear monitors

Clothing and body jewelry

Mouthpieces

*All Original Packaging includes: cables, power adapters, manuals, blank warranty cards, etc…, as well as the actual packaging.

Restocking Fees

All returned items will be inspected and any deemed in a condition less than described will be assessed a 20% restocking fee.  Order shipments that are refused are subject to a 20% restocking fee.

How Refunds are Processed

It may take 4-5 business days for your return to reach our store.  Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days, less freight, handling and any reconditioning charges.  Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.  Payments made by check will be refunded with a check, after sufficient time has passed for your original check to completely clear through the banking system.  Refunds will not be issued until the item has been received and processed.

Prices and Specifications are Subject to Change

South Texas Music Mart always strives for accuracy in the information and pricing we present.  However, we are not responsible for typographical errors, incorrect specifications furnished by the manufacturers, or for price changes.  Prices are subject to change without notice.